The Patient Safety & Quality Summit


Summit Description

This one-day, local event will explore how effective, thoughtful communications can make a noticeable difference in the experience and safety of patients resulting in better patient outcomes. We've all been in situations with patients, colleagues or teams where our communications could be more transparent and intentional. This summit will weave communications into all sessions and speakers — from human interactions into the workplace to communicating data to tell a story to using an ethical framework to improve communications with individuals, teams, patients and families. Without effective communications you can't drive change, prioritize for success or create a strong culture of care.

Keynote Speakers


     Liz Jazwiec
     Creating a Positive Workplace

Have you ever worked with a crab? You know, the type of people that complain about everything, even free food! Then you understand that continuous workplace negativity saps the energy out of an organization and distracts everyone from work and productivity. It is not okay to come to work everyday in a bad mood because the job is hard!  This is the message that Liz Jazwiec will discuss by telling her personal story, laced with her notorious humor and effective tools to manage morale, eliminate victim thinking, and have fun. Using real-life examples and anecdotes from her bestselling book, Eat THAT Cookie! she will provide insights to make positive thinking work for you and the shadow you cast on others. Liz concludes with a straightforward approach to the connection between job satisfaction and success, creating a enjoyable workplace and choosing to be happy.

About Liz
Liz Jazwiec, R.N. is an internationally renowned speaker, strategist and author who has shared her passion for leadership, engagement and service with audiences across all industries. She is the award-winning author of the bestselling books Eat THAT Cookie!, Hey Cupcake! We are ALL Leaders, and Service Excellence is as Easy as P.I.E. (Perception Is Everything).  She’s also been a longtime hospital officer who helped raise service scores at Chicago, Illinois’ Holy Cross Hospital from the 5th to the 99th percentile in just a few years. Today, she uses that expertise to inspire other organizations interested in building a culture where excellence is driven by strong leaders and engaged employees. You’re sure to enjoy her creative and viable suggestions for addressing some of the difficult issues facing organizations today.


      Jason Gillikin
      Facilitating Success with Ethical Competence

Everyone understands the value of concepts like “change management” and “cultural competence,” but many of our major initiatives still fail because of stakeholder misalignment or outright resistance. An often overlooked skillset – “ethical competence” – can fill the gap. An ethically competent communicator harmonizes competing values, not just competing objectives, and thereby overcomes the pre-rational barriers that thwart success. Attendees will take away a clearer understanding of the seven primary ethical paradigms as well as a deeper appreciation for how those paradigms affect motivation and can be affected, in turn, by alternative communication strategies.

About Jason
Jason Gillikin is the principal consultant at Gillikin & Associates, a Michigan-based health care quality consulting firm focused on analytics, population health management and the culture of quality. He’s spent nearly 20 years in the health care industry as a leader in managed care, delivery systems and multispecialty practices. He earned a degree in moral philosophy from Western Michigan University and served for four years as the administrator of a biomedical ethics committee for an academic medical center. He is a former member of the board of directors of the National Association for Healthcare Quality, where he served as co-chair and lead author of NAHQ’s 2018 revision to its code of ethics.

More Details Coming Soon

Event Details

June 6, 2019  |  7:30 am - 5 pm
Marriott Marquis
901 Massachusetts Ave. NW
Washington, D.C. 20001
$199 Members
$249 Non-Members


The first 50 paid registrants will receive an autographed copy of Liz's book, Eat That Cookie! Making Workplace Positivity Pay Off...For Individuals, Teams and Organizations.