The Patient Safety & Quality Summit

     Liz Jazwiec
     Creating a Positive Workplace

Have you ever worked with a crab? You know, the type of people that complain about everything, even free food! Then you understand that continuous workplace negativity saps the energy out of an organization and distracts everyone from work and productivity. It is not okay to come to work everyday in a bad mood because the job is hard!  This is the message that Liz Jazwiec will discuss by telling her personal story, laced with her notorious humor and effective tools to manage morale, eliminate victim thinking, and have fun. Using real-life examples and anecdotes from her bestselling book, Eat THAT Cookie! she will provide insights to make positive thinking work for you and the shadow you cast on others. Liz concludes with a straightforward approach to the connection between job satisfaction and success, creating a enjoyable workplace and choosing to be happy.

      Jason Gillikin
      Facilitating Success with Ethical Competence

Everyone understands the value of concepts like “change management” and “cultural competence,” but many of our major initiatives still fail because of stakeholder misalignment or outright resistance. An often overlooked skillset – “ethical competence” – can fill the gap. An ethically competent communicator harmonizes competing values, not just competing objectives, and thereby overcomes the pre-rational barriers that thwart success. Attendees will take away a clearer understanding of the seven primary ethical paradigms as well as a deeper appreciation for how those paradigms affect motivation and can be affected, in turn, by alternative communication strategies.

      Ken Rohde
      How Effective Are Your Data Conversations?

Every day we work to communicate effectively with our human coworkers, patients and leadership — that’s the domain of our written, verbal and non-verbal communication. In addition to those ‘human’ communication paths, we must also be skilled in sending and receiving important messages with our data. Unfortunately, sometimes trying to figure out what our data is telling us ends up being a frustrating “failure to communicate!” — or even worse, our data is yelling warnings at us that we just don’t hear. Ken's session will discuss how we can improve our ability to use the ‘language of data’ to better communicate within our organization and what we as receivers of data should set as expectations. Attendees will take home a solid, conceptual framework for setting expectations for improving your organization’s data conversations – making them more effective and less frustrating.

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Speed Rounds are fast-paced, high-impact sessions providing attendees an opportunity to learn about a variety of health care and leadership topics in a short period of time. There will be six, 15-minute sessions to choose from. 

Speed Round Sessions (to date):

Bridging the Communication Gap: The Pivotal Role of a Nurse

Communication is an essential element of quality care outcomes across a patient's care continuum from community to health care facility-based settings. Communication gaps with patients, families, caregivers and providers may yield serious consequences, affecting treatment adherence, medication administration, follow-up care and health care decision making. The registered nurse plays a pivotal role in care communication for provider visits, home visits or in between visits, and is best positioned to be an advocate for patients across settings. Participants in this speed session will be introduced to models for effective clinical care team communication and how some of these strategies can be deployed to avoid communication breaks with all parties involved in a patient's care. Presenter: Jane Bonner, R.N.