DCHA Careers

Patient Safety & Quality Initiatives Director



For 40 years, the District of Columbia Hospital Association (DCHA) has worked to advance the missions of the hospitals and health systems of the District of Columbia by promoting policies and initiatives that strengthen the system of care, preserve access and promote better health outcomes for the patients and communities they serve. The role of the Patient Safety and Quality Initiatives Director is to facilitate the collaborative safety and quality initiatives of member hospitals in conjunction with associate members and appropriate health care leaders in order to improve the patient safety and quality of care. The Patient Safety and Quality Initiatives Director will work closely with colleagues including those in analytics, communications, and legislative roles to support use of analytics in initiatives and elevate the safety and quality profile of DCHA members.


The Director will achieve success by:

  • Garnering the respect of the Association’s leaders and the hospital’s quality and clinical leaders through leadership, skill, organization, proactivity and strategic thinking.
  • Demonstrating competence and skill in all aspects of collaborative, patient safety, and quality improvement facilitation.
  • Developing proactive processes for monitoring issues important to the members and collaborating with the quality, safety, and clinical teams at the hospitals to address them.
  • Being a collaborative partner with the Association’s legislative affairs, communications, and finance teams to develop proactive strategies and responses to facilitate their related goals and objectives.
  • Demonstrating a “can-do” approach and sense of ownership on Association-wide projects as a member of a small team where “it’s not my job” is not an option.


Performance Improvement

  • Identify and use evidence-based performance improvement techniques to facilitate collaborative improvement and evaluate success.
  • Assess the status of adoption of changes, describe barriers to adoption, and develop measures to overcome barriers.
  • Communicate performance improvement priorities and results using visual tools such as scorecards, dashboards, and work plans in partnership with members and association colleagues.
  • Develop project plans ensuring identification of stakeholders, executive sponsors, and alignment with the goals and priorities of the organization.
  • Coordinate the people and resources to execute the activities of assigned projects using a variety of change management and team facilitation methods.


Patient Safety

  • Engage stakeholders to understand perspectives from patients, families, clinicians, senior leaders, and the community to formulate collaborative priorities addressing patient safety initiatives.
  • Support adoption of patient safety initiatives leveraging evidence-based methods that support safety culture and high-reliability organization concepts and practices for members.
  • Lead collaborative teams in design of sustainable actions that close the gaps in organizational vulnerabilities incorporating metrics to monitor processes and outcomes of collaborative efforts.
  • Apply appropriate tools and techniques to identify causal factors, interpret findings, and communicate potential solutions with assigned collaborative groups.


Technical Assistance/Liaison

  • Facilitate between member hospitals and essential partners for coordination of assigned initiatives and priorities.
  • Work with the member hospitals to develop an ongoing narrative that allows the Association to curate the stories about the work the member hospitals perform in the community, and the challenges they face while doing so.
  • Convene workgroups and committees to address and collectively identify solutions to issues related to patient safety and quality.
  • Collaborate with external organizations and members to drive collective response to immediate and long-term needs identified by regulatory entities and event reports.
  • Facilitate training needs and provide education to support members patient safety and quality programs and knowledge of industry innovations and evidence-based practices.
  • Provide administrative support and engagement including agenda setting, planning, and associated communications.



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. 


  • Masters Degree in Public Health, Public Administration, Healthcare Quality, Nursing, or related field. A minimum of five years of experience in a healthcare. Bachelor’s degree in a related field with eight years of experience in health care quality and safety can serve as a substitution for Masters with five years of experience. Master’s degree or equivalent preferred.
  • Certified Health Care Quality Professional preferred, but not required.
  • Experience as an improvement team or collaborative committee leader and facilitator.


Skills & Abilities

  • Understanding of health system operations and communications.
  • Ability to position hospitals and medical practices as national leaders.
  • Ability to lead large and small meetings for communications and revenue professionals.
  • Excellent communication skills (listening, writing, and speaking).
  • Skills in establishing and maintaining relationships with communications executives.
  • Strong leadership and motivation skills.
  • Strong skills in collaboration.
  • Skilled in persuasive, conversational and editorial writing.
  • Understanding of quality-based payment programs, population health, and analytics techniques.
  • Strong sense of personal and professional integrity.


Computer Skills

  • Proficiency with Microsoft Office Suite including Outlook, Word, Excel and PowerPoint required. Proficiency with email.
  • Basic knowledge of software systems that support quality and patient safety initiatives and basic analytics.



The physical demands and work environment described below represent the activities and surroundings of the positions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work is typically performed in an office environment, with a moderate noise level. The position requires working in an office environment with the usual office equipment, including copiers and computers as well as time in the field to promote engagement with the members and other stakeholders. The employee is frequently required to talk and hear on the telephone and in person with individuals and groups.  The incumbent may carry materials/equipment weighing up to 25 lbs. on occasion. The incumbent is required to read and respond to documents in hard copy and electronic form. The position requires occasional travel to member facilities and meetings requiring transportation.

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